dual-track toolkit
As enablers of the bank, we support stakeholders in their digital transformation and innovation endeavours. We work in a cross-functional agile team with developers and product owners. Therefore, it is important to adopt the right design-thinking process while ensuring working synergy and quality product delivery with other agile teammates.
Collaborator
Bank of Singapore, Core Experience and Innovation team
Full toolkit
Timeline
Sep 2021 – Oct 2021
Role
Individual designer
Tools
Figma, Figjam, Miro, Freepik, Unsplash, Flaticon
overview
The dual-track toolkit is an eBook developed by me to provide consistency and quality assurance of design practices in our design department of over 20 designers.
It consists of a landscape overview of the Discovery and Delivery track, before narrowing into the UX designer’s main purview of their Discovery process. This consists of a 9-step guide from planning, research and designing up to a pretotype. The pretotype and developed user stories eventually gets pushed to the Delivery track, which is under the main purview of the agile team’s IT developers.
Each step guide comes attached with a printable and digital working template for the designers to properly document their design-thinking process. I personally designed those LUMA-inspired templates on Miro as well.
By practicing this approach, we ensure continuous iteration and continuous delivery of the agile sprints across the UX team, developers, business managers and product owners. We also provide everyone with more visibility on what the UX designer is expected to contribute on their part. As the agile team usually has to come into consensus over their user story board and product backlog for the most part, the dual-track approach helps to maintain user-centricity in team’s executions.
Design process
I started with a high-level wireframe to settle on an content outline and page structure with quick feedback from colleagues before going into the details with the exploration of 2 design themes.
- Design option 1 – Geometry, pastel color theme
- Design option 2 – Artistic doodle, scrapbook theme
I also explored with 3 display options for the preview of each dual-track template provided in each step guidance. These previews provide high-level, illustrative guidance for readers to understand how each dual-track template works.
- Screenshot of Miro template
- Schematic representation of Miro template
- Hand-sketch doodle-style
I then conducted a Figjam critique workshop with all UX designers in our team to provide feedback on 3 key areas:
- Theme designs and preference (to be voted)
- Design template preview preference (to be voted)
- Design layout and content flow
We conclude that theme option 2 with schematic template preview design is the most favorable as it gives off a fun, creative and hipster feel for designers while maintaining clarity and succinctness in the design templates that they are supposed to learn about. Some other feedback I have also received are:
- Consider transforming this eBook into a more accessible, digitalised platform (e.g. a webpage guide, all-in-1 template and guide on Miro). This allows designers to work everything in 1 platform instead of having to switch between the eBook and their templates. Ad hoc updates to the guide will also be less of a hassle.
- Better balance between images and texts required as some pages seem content heavy
Moving forward, I will consider updating the dual-track guide based on the additional feedback above in near future. As the guide is still in its early stages of adoption, I intend to pilot test this with early users in my team to gather subsequent feedback as well, if any.